01

Return policy placeholder

Confirm the final policy with your operations team before launch. This framework keeps the page ready without promising unsupported terms.

• Unused physical goods may be eligible within a defined window
• Opened incense may not be returnable for hygiene reasons
• Digital sound products may be final sale after access
• Damaged parcels should be reported with photos

02

Refund workflow

Add instructions for contacting support, receiving approval, shipping items back, and when refunds appear on the original payment method.